SISPL prides itself in delivering world class maintenance and support services for its customers for over 20 years. Our customer service principals are based on our mission of being committed to delivering excellence at value.
Choosing to invest in an audio, visual, or communication system for your organization is an important decision. Even more critical is proper and regular maintenance for your AV equipment’s to avoid likely system mishaps that could cause personnel downtime and a loss on revenue opportunities. This is why AV service & support agreements are also vital to your audio-video investments if you want to ensure your equipment remains in good working condition, especially when communication is most vital and at the core of your organization.
In order to fit in with the way your business operates and to minimize downtime, our technicians act as an extension of your own support team offering solutions and support on site or remotely. Our service offerings are totally flexible and can evolve to meet your needs.
SISPL’s AV Maintenance Programs
SISPL’s maintenance programs provide clients with on-going support to ensure the audio visual system continues to operate at the optimum level. We provide flexible maintenance and service levels for all of our installations as well as for your existing systems. Our standard maintenance contract keeps your system in the best shape possible and minimizes downtime.
Priority Service Program (PSP)
Your audio visual systems are an investment. Our Priority Service Program is a proactive step to help you protect that investment. We help you reduce equipment downtime and capital expenditures with proper planning and scheduling of preventive maintenance for all your AV equipment. Our PSP extends the life of your assets, increases their total lifetime value, and minimizes the occurrence of major repairs.
Regular Preventative Maintenance Visits by our engineer to check the site is up and working.
Rapid response on Maintenance call
Onsite support during critical events
Parts & Labour cost for repair covered in PSP
Firmware and Software Upgrades
Greater Assurance of trouble-free operation and reduced downtimes
Service Advantage Program (SAP)
SISPL’s Service Advantage Program is designed to provide you with support and technical expertise should anything go wrong with your installation or equipment. We provide immediate help at the touch of a button to put you back on track immediately. We are sure you will appreciate the significance of having excellent quality service from SISPL at your doorstep at reasonable value.
Quarterly Preventative Maintenance Visits
Maintenance call out with 24 hour turn around or even same day
Priority Support to equipment protected by our SAP Program
Repairs at cost-effective value.
Regular cleaning service of AV parts
It’s a proven fact that subscribing to Maintenance programs is much more cost effective to maintain your audio-video equipment on a regular basis than having to repair or replace system components.
On-Call & On-Site Technical Support
Apart from maintenance services, SISPL’s AV service professionals can provide emergency audio-visual repair services.
Whether you need projector repair, monitor/display repair, or even pro audio system repair services, you can count on SISPL to provide prompt action to minimize downtime. Our On-call technical support is a resource to help clients understand, utilize and troubleshoot their AV systems whereas our On-Site service varies from troubleshooting and lamp changes to re-programming a control system and upgrading equipment.
On-Site AV Staffing
SISPL’s AV staffing program is a great resource for busy IT departments which need a technical resource who is specially trained to support and troubleshoot audio visual systems. Our AV Engineers are trained well to independently perform day-to-day on-site AV duties within your premises. Trust them to dissolve into your own IT/Admin team and help you extract complete value from your AV setup. Their responsibilities include everything right from Daily Reporting to your Managers and AV Equipment Operations to conducting Preventive Maintenance and co-coordinating with SISPL for SLA fulfilment.
We have a strong team of dedicated account managers that are always on hand for customers’ pre and post installation phase. Regular account management meetings will continue to take place to ensure that the system installed is working as required. We work closely with our customers to ensure there is a smooth transition without any time or cost constraints.
Sometimes peace of mind needs a little extra help. We are happy to offer our professional services for your peace of mind. You’ll find peace of mind knowing that the technical engineers who built your system are available at a moment’s notice to fully support you.
Get into a Value-based Partnership with SISPL for a Win Win Situation!